“IT Support Specialist”
Reliable IT Support Technician with 9 years of experience delivering desktop, network, and field-support solutions for trades and construction environments. Skilled at supporting mobile workforces, rugged devices, and multi-site infrastructure. Proven track record reducing ticket volumes and downtime through process improvements, device standardization, and remote management. Strong practical knowledge of Microsoft 365, Active Directory/Azure AD, Intune, networking (TCP/IP, VPN, switches)
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Davies Otieno is a Support & Sysadmin freelancer based in Nairobi, listed on LanceRank. Public record shows last updated 2026-08-17.
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· third-party-verified by LinkedInExperienced Helpdesk Support Engineer | Specializing in Technical Support & OS Administration | Driving IT Solutions at Reckitt
At Reckitt, my expertise in Help Desk Support and Operating System Administration has been instrumental in enhancing technical operations. Our team improved the first-call resolution rate by a significant margin and maintained a near-perfect uptime for critical communication systems. With a Diploma in Computer and Information Sciences from Zetech University, I've been dedicated to optimizing technical support processes and user experiences. My tenure at Reckitt has not only been about maintaining systems but als…
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Information Technology Specialist
Aug 2017 — Present
ReckittVerified via LinkedIn
• Improved first-call resolution rate by 15% through efficient troubleshooting and timely escalation of IS-related issues. • Successfully facilitated over 100 virtual collaborat…
Customer Support Engineer
Aug 2016 — Present
Reckitt Benckiser Services Kenya LimitedVerified via LinkedIn
Addressing IS-related issues raised by staff, resolving tickets, and escalating to global support as needed. Coordinating virtual conferences, teleconferences, and telepresence…
Assistant Chef
Jan 2017 — Aug 2017
Java House AfricaVerified via LinkedIn
Assisting the Head Chef in overseeing food preparation and plating, ensuring adherence to standardized recipes and quality standards. Supervising and training junior kitchen sta…
Assistant System Administrator
May 2015 — Nov 2016
African Institute for Capacity Development (AICAD)Verified via LinkedIn
• Resolved 95% of network connectivity issues within 24 hours, ensuring uninterrupted operations. • Reduced hardware repair costs by 15% through effective troubleshooting and co…
Information Technology Intern
Jan 2015 — May 2015
African Institute for Capacity Development (AICAD)Verified via LinkedIn
• Provided technical support to staff and students, troubleshooting hardware and software issues. • Assisted in network maintenance and troubleshooting to ensure smooth connecti…
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