EBOT Elvis AKO — Support & Sysadmin · Verified, building | LanceRank

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EBOT Elvis AKO — Support & Sysadmin · Verified, building | LanceRank

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Technical Operations Manager | Digital Transformation & IT Infrastructure Specialist | Networking & Field IT Services | Driving Efficient Tech Operations in Cameroon and across Africa.

I’m a Technical Operations Manager and Digital Transformation Leader with a proven track record of building resilient IT infrastructure and optimizing technical operations across fast-growing organizations in Cameroon and Africa. Currently at Francel City Tech, I lead a team of 15+ technical professionals, driving the shift from reactive firefighting to structured, systems-driven execution. My focus areas include IT Infrastructure, Network Implementation, Field Service Operations, and end-to-end Digital Transfor…

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Endorsements

Experience

Technical Operations Manager - systems & Infrastructure
Jan 2026 — Present
FRANCEL CITY TECHVerified via LinkedIn
Leading a team of 15+ technical personnel, I drive the transition from reactive operations to structured, systems-based execution. I design and implement digital job management…
Founder / Executive Coordinator
Sep 2025 — Present
ORAID FoundationVerified via LinkedIn
As Founder and Executive Coordinator, I lead the design and deployment of backbone digital systems engineered to improve operational efficiency, accountability, and structured g…

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Skills & endorsements

2 endorsements

Digital Transformation· 1Hybrid Cloud· 1Hardware and softwareIT Service ManagementVMware InfrastructureOperations ManagementCybersecurityOil and GasUiPathDigital StrategyHelp Desk Support

Certifications (20)

Introduction to Information Technology and AWS Cloud

Amazon Web Services

Issued Sep 2025Verified via LinkedIn

IT Service Management Foundations: Problem Management

LinkedIn

Issued Apr 2025Verified via LinkedIn

Education (6)

National Vocational Qualifications

Vocational Qualification Diploma

Verified via LinkedIn

Bachelor of Technology

Verified via LinkedIn

Google pour les pros

professional Certificate

Languages

English· NATIVE_OR_BILINGUALFrench· FULL_PROFESSIONAL

Career Experience

Self-reported

Technical Operations Manager- Systems and Infrastructure
Dec 2025 — Present
Francel City Tech Buea - Cameroon
Lead and coordinate IT infrastructure and technical operations across multiple field projects Provided technical expertise to L2 and L3 escalated issues within IT environment Oversee installation and maintenance of LAN/WAN environments across client sites Implement system monitoring and reporting tools to improve operational visibility Held meetings with clients, suppliers and stakeholders to improve business rapport Manage technical teams and ensure adherence to IT service and operational standards Coordinated all operations to ensure they match set standards and improve KPI
Network and systems Technician
Jan 2020 — Apr 2024
TSG Cameroun Douala - Cameroon
Delivered field technical support and infrastructure deployment across petroleum service stations and industrial environments Installed, configured, and maintained LAN/WAN infrastructure, network devices, and endpoint systems at Deports and Petroleum service stations. Supported the installation of fuel tank monitoring systems across multiple petroleum sites in Cameroon and Central Africa. Participated in the DOMS project, deploying fuel management systems across Total Cameroon stations
IT Service Desk and Infrastructure Support Analyst
May 2019 — Nov 2020
Addax Petroleum Douala - Cameroon
Provided Level 1 & Level 2 technical support in a high-availability Oil & Gas environment Managed incident logging, tracking, and resolution using ITSM tools in line with SLA requirements Supported enterprise users across hardware, network access, and business applications Collaborated with infrastructure teams to resolve complex technical issues
IT Operations Assistant
Nov 2017 — Mar 2019
AIN Dubai Dubai - UAE
Supported daily IT operations, systems monitoring, and infrastructure support activities. Assisted with system deployments, configuration, and routine maintenance tasks. Supported users with troubleshooting, system access, and operational issues. Maintained technical documentation and operational records. Supported stable IT operations in a multi-user institutional environment Contributed to improved system organization and documentation