“I help in process improvement.”

Himanshu Saxena — Business Consulting freelancer in Delhi

I have extensive experience of working in BPO Industry for customer service domain. I have started from resolving customer queries, escalations, performing quality control to team leadership. It has been 19 years working for customer experience. I know what customer wants. I am expert of preparing dashboard on excel, PowerPoint presentation, Data analysis, Process improvements, Managing shrinkage,Client handling,email writing etc.