Khawaja Omair Ahmed — Support & Sysadmin · LanceRank 45 | LanceRank
“Zendesk AI Expert | Customer Experience (CX) | AI Agents & Automation | Customer Success | Technical Support | ITIL v3”
Khawaja Omair Ahmed — Support & Sysadmin freelancer in Karachi
@koa786VerifiedLinkedIn-Confirmed
Karachi, Pakistan
$40/hr
I am an accomplished IT leader with over 15 years of experience driving transformative change in IT Service Management and Customer Support. With a proven track record in delivering scalable IT solutions across SaaS and fintech domains, I excel in project management and presales consulting. I have successfully led high-impact projects using Agile, ITIL, and hybrid methodologies—ensuring that technical solutions align seamlessly with business goals.
Multiple proofs across identity + work · 3 of 8 trust signals
LinkedInPlatform-ownedPlatform synced
Building · just getting started
Reputation depth · 45 · Stage 1 of 5
Top 12% on LanceRank
Top 12% on LanceRank
Steady across the last 23 days
At a glance
Khawaja Omair Ahmed is a Support & Sysadmin freelancer based in Karachi with 4 verified projects, verified Linkedin reputation, LanceRank Score 45 (Building), last updated 2026-08-17 on LanceRank.
Looking for someone else?
Browse other verified support & sysadmin on LanceRank.
Scores recalculate automatically as new verified data arrives. Higher volume of verified work, stronger badge tier, and consistent rating quality are the biggest drivers.
Score History
How the score has changed over time
25 Jul – 17 Aug
4525 Jul
4517 Aug
Score is recalculated each time new platform data or reviews are processed. One snapshot recorded per day.
The proof
Verified work
1 platform · 0 reviews
No public stats available for this platform.
Verified 24 days ago
Independent signal
LinkedIn signals
4 recommendations
Imported from LinkedIn
· third-party-verified by LinkedIn
Zendesk AI Expert | Customer Experience (CX) | AI Agents & Automation | Customer Success | Technical Support | ITIL v3
I am an accomplished IT leader with over 15 years of experience driving transformative change in IT Service Management and Customer Support. With a proven track record in delivering scalable IT solutions across SaaS and fintech domains, I excel in project management and presales consulting. I have successfully led high-impact projects using Agile, ITIL, and hybrid methodologies—ensuring that technical solutions align seamlessly with business goals. My expertise includes gathering client requirements during disco…
500+
Connections
2,037
Followers
6
Endorsements
Recommendations
Showing 3 of 4
LinkedIn user
Verified via LinkedIn
“This guy is an excellent learner, fantastic person to be with and a great friend. I remember my early interaction with Khawaja when his mails were mistakenly forwarded to me because of the resemblance of name, this in…”
WORKED_IN_DIFFERENT_GROUPS
LinkedIn user
Verified via LinkedIn
“Khawaja Omair Ahmed has been my colleague, I have had good professional relationship with him and found him a very dedicated person. One of his best quality is that he is able to work under stressed environment”
WORKED_IN_DIFFERENT_GROUPS
Experience
Senior Zendesk Consultant
Dec 2025 — Present
alboz.Verified via LinkedIn
Delivering specialized AI-first CX solutions and high-touch Zendesk implementations. Responsible for architecting sophisticated workflows, Advanced AI/Copilot deployments, and d…
“Khawaja is a very dedicated employee and always accepts challenging tasks. He is always eager to learn new things and implement them in day to day life. As a business analyst, Khawaja is very savvy to technology and a…”
RECOMMENDER_MANAGED_RECOMMENDEE
Solutions Consultant & Project Manager
Mar 2022 — Nov 2024
VentureDiveVerified via LinkedIn
- Collaborate with clients to understand business requirements and translate them into technical and functional specifications for proposal preparation. - Work with Architects t…
Sr Zendesk Consultant
Dec 2020 — Jan 2026
ConfidentialVerified via LinkedIn
Manager, Support Services
Nov 2019 — Jan 2022
VentureDiveVerified via LinkedIn
- Built the Support team from the ground up to deliver 24/7/365 support for clients across multiple time zones. - Provided strategic leadership and direction to optimize Support…
