Khawaja Omair Ahmed — Support & Sysadmin · LanceRank 45 | LanceRank
“Zendesk AI Expert | Customer Experience (CX) | AI Agents & Automation | Customer Success | Technical Support | ITIL v3”
Khawaja Omair Ahmed — Support & Sysadmin freelancer in Karachi
@koa786VerifiedLinkedIn-Confirmed
Karachi, Pakistan
$40/hr
I am an accomplished IT leader with over 15 years of experience driving transformative change in IT Service Management and Customer Support. With a proven track record in delivering scalable IT solutions across SaaS and fintech domains, I excel in project management and presales consulting. I have successfully led high-impact projects using Agile, ITIL, and hybrid methodologies—ensuring that technical solutions align seamlessly with business goals.
Multiple proofs across identity + work · 3 of 8 trust signals
LinkedInPlatform-ownedPlatform synced
Building · just getting started
Reputation depth · 45 · Stage 1 of 5
Top 13% on LanceRank
Top 13% on LanceRank
Steady across the last 68 days
At a glance
Khawaja Omair Ahmed is a Support & Sysadmin freelancer based in Karachi with 4 verified projects, verified Linkedin reputation, LanceRank Score 45 (Building), last updated 2026-10-02 on LanceRank.
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Score History
How the score has changed over time
25 Jul – 1 Oct
4525 Jul
451 Oct
Score is recalculated each time new platform data or reviews are processed. One snapshot recorded per day.
The proof
Verified work
1 platform · 0 reviews
No public stats available for this platform.
Last verified 69 days ago — refresh due
Independent signal
LinkedIn signals
4 recommendations
Imported from LinkedIn
· third-party-verified by LinkedIn
Zendesk AI Expert | Customer Experience (CX) | AI Agents & Automation | Customer Success | Technical Support | ITIL v3
I am an accomplished IT leader with over 15 years of experience driving transformative change in IT Service Management and Customer Support. With a proven track record in delivering scalable IT solutions across SaaS and fintech domains, I excel in project management and presales consulting. I have successfully led high-impact projects using Agile, ITIL, and hybrid methodologies—ensuring that technical solutions align seamlessly with business goals. My expertise includes gathering client requirements during disco…
500+
Connections
2,037
Followers
6
Endorsements
Recommendations
Showing 3 of 4
LinkedIn user
Verified via LinkedIn
“This guy is an excellent learner, fantastic person to be with and a great friend. I remember my early interaction with Khawaja when his mails were mistakenly forwarded to me because of the resemblance of name, this in…”
WORKED_IN_DIFFERENT_GROUPS
LinkedIn user
Verified via LinkedIn
“Khawaja Omair Ahmed has been my colleague, I have had good professional relationship with him and found him a very dedicated person. One of his best quality is that he is able to work under stressed environment”
WORKED_IN_DIFFERENT_GROUPS
Experience
Senior Zendesk Consultant
Dec 2025 — Present
alboz.Verified via LinkedIn
Delivering specialized AI-first CX solutions and high-touch Zendesk implementations. Responsible for architecting sophisticated workflows, Advanced AI/Copilot deployments, and d…
“Khawaja is a very dedicated employee and always accepts challenging tasks. He is always eager to learn new things and implement them in day to day life. As a business analyst, Khawaja is very savvy to technology and a…”
RECOMMENDER_MANAGED_RECOMMENDEE
Solutions Consultant & Project Manager
Mar 2022 — Nov 2024
VentureDiveVerified via LinkedIn
- Collaborate with clients to understand business requirements and translate them into technical and functional specifications for proposal preparation. - Work with Architects t…
Sr Zendesk Consultant
Dec 2020 — Jan 2026
ConfidentialVerified via LinkedIn
Manager, Support Services
Nov 2019 — Jan 2022
VentureDiveVerified via LinkedIn
- Built the Support team from the ground up to deliver 24/7/365 support for clients across multiple time zones. - Provided strategic leadership and direction to optimize Support…
