Mohamed Elhefnawi is a Virtual Assistant freelancer based in Alexandria, Egypt with 3 verified projects, verified Freelancer reputation, LanceRank Score 13/100 (Building), last updated 2026-06-22 on LanceRank.
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I am a customer service agent with wide experience gained through many years working for many international companies. I am fluent in English and good German, and I used to live in the USA for many years.. Through my experiences, I learned that the customer service agent is the face of the company and his job is to keep the current clients satisfied and attract the prospective clients and this can not be done only by being polite and nice with the customer.
No timestamped activity yet, less than a year tenure.
0/20
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Claimant Credibilityup to 20 pts
Verified via LinkedIn + platform-ownership via extension.
14/20
70%
Platform Credibilityup to 10 pts
No platform badge or success rating on file yet.
0/10
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LinkedIn Endorsementsup to 10 pts
LinkedIn connected but no recommendations/certifications/tenure imported yet.
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Skillsup to 5 pts
No passed skill quizzes yet.
0/5
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1322 Jun
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As a research and support specialist at Labvanced, I help researchers and students make the most of their online studies so they can reach their goals faster. This includes everything from helping them when they are stuck to assisting in the creation of complex experiments. My specialty is in building studies that use our webcam-based eye tracking. In my free time, I love to listen to music, especially classic rock, jazz, and pop.
500+
Connections
6,555
Followers
Experience
Research Support Specialist
Feb 2020 — Present
LabvancedVerified via LinkedIn
Skills & endorsements
Research SupportEye Tracking studies BuildingOnline Psychology StudiesEnglishPsychology studies debuggingPsychology studies TestingPsychology studiesEye Tracking ResearchGermanOnline Psychology ResearchPsychology studies building
Education (1)
Alexandria University
Bachelor's degree
1994 — 2000Verified via LinkedIn
Career Experience
Self-reported
Virtual Assistant
Mar 2020 — Present
Virtual Assistant Alexandria, Egypt
I work as a virtual assistant, and I do many task like:
*Web search
* Making social media posts using Canva
* Linkedin marketing
* Websites scraping
* Prepare sheets and documents
* Manage calendar
Customer Support and Marketing
Mar 2020 — Present
Labvanced Paderborn, Germany
I work at a psychological experiments software platform, I answer the platform support chat, and reply to the customers emails. I answer the customers technical questions, and debug their experiments. I also build psychological experiments for the company.
I have also marketing responsibilities that include searching for potential leads, and help with operating the company social media accounts.
Call Center Agent
Feb 2015 — Aug 2025
Calling Card Plus Alexandria, United States
Handling inbound calls from the company's clients in the USA and Canada and resolve all the client's requests utilizing the company's C.R.M software and also providing email and chat support and processing of the credit card payments using the company's merchant account.
Call Center and Telemarketing Agent & Billing Department Manager
Mar 2008 — Jun 2014
Salesboom Halifax, Canada
Handled inbound calls from the company's clients in the USA and Canada and resolved the client's requests utilizing the company's C.R.M platform and also provided email and chat support. During my work there I also handled the company's billing department and processed the credit card payments and created sheets of the company's financial transactions and made outbound calls to the customers with delinquent accounts and I also handled the credit card disputes, chargebacks, and the refunds.
