Mohamed Elhefnawi — Virtual Assistant freelancer in Alexandria, Egypt

Virtual Assistant Alexandria, Egypt

I work as a virtual assistant, and I do many task like: *Web search * Making social media posts using Canva * Linkedin marketing * Websites scraping * Prepare sheets and documents * Manage calendar

Labvanced Paderborn, Germany

I work at a psychological experiments software platform, I answer the platform support chat, and reply to the customers emails. I answer the customers technical questions, and debug their experiments. I also build psychological experiments for the company. I have also marketing responsibilities that include searching for potential leads, and help with operating the company social media accounts.

Calling Card Plus Alexandria, United States

Handling inbound calls from the company's clients in the USA and Canada and resolve all the client's requests utilizing the company's C.R.M software and also providing email and chat support and processing of the credit card payments using the company's merchant account.

Salesboom Halifax, Canada

Handled inbound calls from the company's clients in the USA and Canada and resolved the client's requests utilizing the company's C.R.M platform and also provided email and chat support. During my work there I also handled the company's billing department and processed the credit card payments and created sheets of the company's financial transactions and made outbound calls to the customers with delinquent accounts and I also handled the credit card disputes, chargebacks, and the refunds.