Carolyn Kay — Social Media Marketing freelancer in Ormoc

✅ Top Rated | 100% Job Success 💼 19 Years in Customer Support | 13 Years as a Virtual Assistant 🕐 Detail-Oriented | Proactive Communicator | Tech-Savvy Hi, I’m Carolyn — a seasoned Customer Support Specialist and Virtual Assistant with nearly two decades of experience helping businesses deliver outstanding client experiences and streamline operations. Over the last 13 years, I’ve worked remotely with global teams and entrepreneurs, providing high-level administrative support, customer engagement, and behind-the-scenes structure that helps businesses run like clockwork. 🌟 What I Bring to the Table: Customer Service Excellence: Live chat, email, phone, and social support with a calm, professional tone. Virtual Assistance Expertise: Calendar and inbox management, data entry, lead follow-ups, and research. Tools I Use Daily: Zendesk, Gorgias, Intercom, HubSpot, Slack, Trello, Asana, Google Workspace, Microsoft 365, Shopify, and more. Process Improvement: Skilled at creating SOPs, FAQs, and workflow documentation for smoother team scaling. 🚀 Why Clients Love Working With Me: 100% Job Success Score – I take deadlines, quality, and clear communication seriously. Top Rated – Recognized by Upwork for consistent excellence and long-term client satisfaction. Quick to learn new tools and systems with minimal training. Reliable, responsive, and invested in your success. Whether you need someone to take care of your customers, manage your admin backlog, or help you organize and scale your operations, I’m here to help. 📩 Let’s connect and make things easier for you.