Frosina — Sales & Lead Generation freelancer in Kumanovo

Need a reliable virtual assistant who knows how to keep things running behind the scenes and keep customers happy at the same time? That’s where I come in. I specialize in customer support and virtual assistance with a strong emphasis on organization, clarity, and fast problem-solving. Whether I’m managing inboxes, handling support tickets, coordinating schedules, or streamlining systems, I bring structure where others see chaos. Here’s what I bring to the table: 🛠️ Customer Support Expertise ✔️ Ticket handling via Zendesk, Freshdesk, Gorgias ✔️ Live chat & email support ✔️ Escalation workflows, FAQ management, refund handling ✔️ Clear, empathetic communication that builds trust 📁 Virtual Assistant Services ✔️ Inbox & calendar management ✔️ Appointment scheduling & travel coordination ✔️ Admin support & task organization ✔️ Documentation & SOP creation 🔄 CRM & Tools Proficiency ✔️ HubSpot, Salesforce, ClickUp, Trello, Google Workspace, Slack, and more ✔️ Keeping customer data clean, follow-ups timely, and everything in one place I work with the mindset of “solve it once, solve it right.” I take pride in making your day easier whether that means clearing out your inbox, improving your support flow, or just taking tasks off your plate so you can focus on the bigger picture. 📬 Ready to take the pressure off and get some real support behind the scenes? Let’s chat and see how I can help.