Ross — E-commerce freelancer in San Fernando

Hello, my name is Rosalie, but you can call me "Ross." I am a highly skilled virtual assistant with nearly 10 years of experience in operations, customer service, marketing, and sales. I specialize in providing comprehensive remote support to businesses and individuals worldwide, helping them streamline processes and achieve their goals. Throughout my career, I’ve developed expertise in managing calendars, booking appointments, conducting research, handling emails, onboarding, managing social media, search engine optimization, and delivering outstanding customer service. I’ve also supported sales and marketing initiatives and assisted partners across various industries, including e-commerce, real estate, retail, and telecommunications. As a proven team leader and independent professional, I excel at multitasking, critical thinking, and problem-solving. My adaptable nature allows me to thrive in fast-paced environments, consistently delivering high-quality work on time. Building strong relationships with clients is a top priority for me, as I strive to understand their unique needs and provide tailored solutions. Professional Summary: •Skilled team leader and manager •Experienced in sales, marketing, and partner coordination •Diligent administrative assistant with a strong focus on customer support and sales in real estate, e-commerce, telecommunications, and retail •Customer service expert dedicated to effective management and customer satisfaction •Proven problem-solver with sound judgment and diplomatic conflict resolution skills Key Skills: •Excellent written and verbal communication •Expert organizer and multitasker •Proficient in e-commerce platforms (Shopify, Amazon, BigCommerce, Mirakl, Mirakl Connect) •Mirakl Marketplaces I've worked with (BestBuy, Nordstrom, Kroger, Macy's) •Experienced in dropshipping platforms (Appscenic, Syncee, Spocket, BigBuy, Avasam, BDroppy, Brandsgateway App) •Skilled in Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint) •Proficient in CRM tools (Hubspot, Zoho, Asana, GoHighLevel, Monday.com, Wise Agent, Roomvu) •Expert in Canva. •Strong time management and strategic planning abilities •Detail-oriented with exceptional problem-solving skills •Exceptional telephony etiquette and empathetic client focus If you're looking for a reliable and resourceful virtual assistant who can help streamline your business operations, improve customer experiences, and support your overall objectives, I’d be happy to discuss how I can contribute to your success. Feel free to reach out to connect!