Naomi — Social Media Marketing freelancer in Kiambu

Hi there! 👋 I'm a Top-Rated Virtual Assistant with a strong track record of delivering high-quality support in Customer Service, Social Media Management, and Administrative Assistance. Backed by a 100% Job Success Score, I’m known for being dependable, efficient, and results-driven. With a solid background in working with businesses across various industries, I help clients streamline operations, enhance customer experience, and build a strong online presence all while freeing up their time to focus on growth. ✅ What I Can Help You With: ✅Customer Support ✔️ Responding to emails, live chat, and support tickets ✔️ Resolving customer concerns with empathy and professionalism ✔️ CRM management (Zendesk, Freshdesk, HubSpot, etc.) ✔️ Creating help docs and FAQs ✅Social Media Management ✔️ Content creation & scheduling (Canva, Buffer, Meta Suite) ✔️ Engagement with followers and inbox management ✔️ Social media strategy & reporting ✔️ Instagram, Facebook, Twitter, LinkedIn, TikTok support ✅Virtual & Administrative Assistance ✔️ Calendar, inbox & file management ✔️ Data entry & research ✔️ Email marketing support (Mailchimp, ConvertKit) ✔️ Project coordination (Asana, Trello, ClickUp) ✅Why Clients Love Working With Me: ✨ Fast learner, tech-savvy, and proactive ✨ Strong communication skills & quick turnaround ✨ Reliable, organized, and detail-oriented ✨ Positive attitude & committed to client success Whether you're a solopreneur, startup, or a growing team, I’m here to be the support system you can count on. Let’s connect and discuss how I can bring value to your business!