Jacqulyn — Project Management freelancer in Bailey

I fix broken processes, simplify complex systems, and help organizations work smarter. With 15+ years in healthcare operations, ERP implementations, and cross-functional project management, I specialize in diagnosing workflow gaps, writing clear requirements, and delivering solutions that reduce friction and increase efficiency. I've led process improvements that saved 20,000+ hours annually, managed platform migrations from legacy systems to modern solutions (IQVIA to Veeva, on-premise to cloud), and deployed tools like DocuSign in 7 days during COVID-19 to enable compliant remote workflows. If your processes are breaking, your teams are confused, or your systems aren't doing what they should, I can help. WHAT I DO: 🔹 Process Mapping & Improvement I use Lean Six Sigma (DMAIC) methodology to map current-state workflows, identify bottlenecks and waste, and design improved processes that your teams will actually use. 🔹 Business Requirements Documentation I translate business needs into clear, actionable requirements for IT teams, vendors, and implementation partners. My requirements docs eliminate ambiguity and keep projects on track. 🔹 SOP & Workflow Documentation I create Standard Operating Procedures, workflow guides, and process documentation that help teams maintain consistency and onboard new employees faster. 🔹 Change Management Planning I develop communication plans, stakeholder engagement strategies, and training approaches to help organizations adopt new processes and tools with minimal disruption. 🔹 Cross-Functional Project Coordination I've managed projects involving compliance, IT, operations, and field teams across North America, Europe, and Asia. I know how to keep stakeholders aligned and projects moving forward. WHY CLIENTS HIRE ME: I bridge operations, technology, and people. People call me a "utility player" because I can talk to executives, technical teams, frontline staff, and frustrated managers in ways that reduce friction, not increase it. I help teams feel grounded, understood, and capable of moving forward. I don't just document what's broken—I help you fix it and make it stick. MY APPROACH: ✔ Ask the right questions to understand the real problem (not just symptoms) ✔ Identify root causes, not assumed problems ✔ Support people through change with clarity and direction ✔ Build solutions your team will actually use (not shelf-ware) ✔ Document everything so knowledge is shared, not siloed PAST WORK INCLUDES: → Leading operations for a global healthcare company → Managing platform migration from IQVIA to Veeva (requirements, communication plan, stakeholder alignment) → Deploying DocuSign in 7 days to enable remote patient support during COVID-19 → Leading RPA Center of Excellence: facilitated workshops, identified 15+ automation opportunities, estimated 20K+ hours\u002Fyear savings → Writing business requirements for systems and analytics implementations → Training and coaching managers through performance, communication, and confidence challenges → Cleaning up contact center operations and workflows → Creating implementation workflows for software products → Evaluating and improving AI-assisted processes CERTIFICATIONS & TRAINING: • Lean Six Sigma Yellow Belt • Scrum Master Certified (SMC) • Certified Agile Leadership • AI Fluency: Framework & Foundations (Anthropic) • ServiceNow IT Leadership Professional Certificate • M.S., Management and Leadership WHAT YOU'LL GET: If you need clarity, structure, and people-centered solutions, I can help. Let's make your work easier.