“REO & Property Management Specialist | Senior Real Estate Virtual Assistant”
Results-driven Property Management & Virtual Operations Specialist with 15+ years of experience supporting real estate, collections, and customer operations across US,UK, and India markets. Expert in tenant/vendor coordination, CRM systems, collections, and remote operations, with a proven ability to improve efficiency, reduce errors, and deliver high customer satisfaction in fast-paced virtual environments.
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At a glance
Vikranth Vishwakarma is a Real Estate freelancer based in Hyderabad, live on LanceRank; first work signal landing. Public record shows last updated 2026-08-17.
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The proof
What they do
Property Manager | Virtual Operations Lead
Jan 2018 — Aug 2025
P31 Property Management Ltd London
Managed day-to-day operations of multiple residential properties in a remote environment Coordinated with tenants, landlords, and vendors to resolve maintenance and service issues efficiently Handled high-volume tenant queries and complaints, ensuring timely resolution and high customer satisfaction Maintained accurate contracts, compliance records, and property documentation Managed and updated CRM systems, ensuring data accuracy and consistency Monitored rent payments and supported collections activities, reducing overdue accounts Collaborated with internal teams to improve service efficiency and response times
Virtual Assistant – Data Management
Jan 2017 — Nov 2017
Keller Williams Realty USA
Managed and updated property and client data in CRM systems Maintained accurate records of listings, leads, and transactions Performed data entry, data cleaning, and quality checks to ensure accuracy Organized documentation related to properties and client transactions Ensured data consistency across multiple platforms and systems Supported the team with administrative and back-office tasks Coordinated with agents to keep property and client information up to date
REO Coordinator
Nov 2016 — Jan 2017
Camara & Co. Bowie
Coordinated with real estate agents, vendors, and asset managers to manage REO properties Tracked property status (vacant, occupied, under repair, listed for sale) Ordered and followed up on property inspections, valuations (BPOs), and reports Arranged maintenance, repairs, and property preservation activities Ensured properties were clean, secure, and market-ready Uploaded and maintained documents, photos, and reports in CRM systems Monitored timelines to ensure quick listing and sale of properties Resolved issues related to title, utilities, and occupancy
Virtual Assistant – Pre & Post Sales Support
Nov 2011 — Sep 2016
Metroplex Real Estate Services Dallas
Supported the sales team with lead generation and data entry Managed and updated CRM systems with client and property details Assisted in preparing property listings and marketing materials Handled email communication and follow-ups with prospects Provided pre-sales support by sharing information and resolving queries Assisted in the closing process by coordinating documentation Maintained accurate records of sales activities and transactions
Virtual Assistant – Lead Coordinator
Jan 2008 — Sep 2011
Avanti Way Real Estate Inc. Miami
Managed incoming leads from email and online platforms Entered and updated lead details in CRM systems Scheduled appointments and property viewings for the sales team Assigned leads to agents and tracked follow-ups Ensured timely follow-ups to improve conversion rates Generated reports on lead performance and pipeline status
Collections & Accounts Receivable Specialist
Nov 2004 — Jan 2008
Dell International Services India
Managed outbound collections for corporate and individual accounts Followed up on overdue invoices and payments via calls and emails Resolved billing disputes and discrepancies in a timely manner Updated account details and payment status in internal systems/CRM Maintained accurate records of collection activities and customer interactions
Customer Care Representative
Apr 2004 — Nov 2004
America Online (AOL) India
Handled inbound customer calls related to billing and account issues Resolved billing queries, charges, and payment concerns efficiently Investigated and addressed discrepancies and account errors Coordinated with fraud and technical teams when required Provided clear information on plans, charges, and billing cycle
Customer Support Specialist
Jan 1998 — Jan 2004
Golden Stables India
Managed customer inquiries and timeshare reservations Coordinated travel bookings and accommodation arrangements Assisted international clients (US/UK) with booking and service requests Maintained accurate records of reservations and client details Worked with internal teams to ensure timely service delivery
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