“Experienced Customer Support & Tech Solutions Specialist expert in Zendesk, Intercom, and seamless multichannel ticket resolution.”
Customer Support & Technical Support Specialist with over 4 years of experience delivering top-tier remote support for SaaS and e-commerce companies across North America. Expert in diagnosing software issues, running interactive screen-share troubleshooting sessions, and optimizing client onboarding workflows. Deep hands-on proficiency in Zendesk, Intercom, Gorgias, and Zoho CRM allows for seamless multi-channel ticket resolution and improved operational efficiency. Holds a BS in Information Te
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Anees Umar is a Customer Service freelancer based in Islamabad, listed on LanceRank. Public record shows last updated 2026-08-17.
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· third-party-verified by LinkedInHelping E-commerce & SaaS Businesses Improve Customer Experience | Techincal Support | E-commerce Support | Email, Live Chat & Phone Support | Zendesk, Gorgias, Intercom
🚀 About Me I’m a Customer Support & Technical Support Specialist with over 4 years of experience supporting customers for US-based e-commerce businesses and SaaS platforms. I specialize in delivering fast, reliable, and solution-oriented support through email, chat, and phone — ensuring customers receive a smooth and professional experience at every touchpoint. Over the years, I’ve worked with companies in the USA and Canada, handling everything from order management and customer inquiries to technical trou…
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Coursera
Google Data Analytics
UET Peshawar
Telecommunication Engineering
Coursera
Python 3 Programming
Coursera
Google Advanced Data Analytics
Google Developers Group On Campus UET Peshawar
Bachelor of Science
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