Grace Sale — Customer Service freelancer in Alfonso, Philippines

OBJKTS Jewelry

▪Managed customer inquiries through Zendesk, providing timely and professional support across multiple channels. ▪Handled order management processes using Shopify and Loop Returns, ensuring accurate order tracking and processing. ▪Assisted customers with order modifications, exchanges, returns, refunds, cancellations, and shipping-related concerns in line with company policies. ▪Collaborated with internal teams to resolve customer issues efficiently and improve overall customer experience.

Jill Razor Inc

▪Managed customer inquiries across multiple platforms, including Zendesk, TikTok Shop, and Amazon Seller Central, ensuring timely and accurate support. ▪Administered customer subscriptions and account management using Shopify, Recharge, and Skio, maintaining accurate records and account updates. ▪Processed customer requests including refunds, cancellations, replacements, and account modifications in compliance with company policies. ▪Collaborated with internal teams to resolve customer issues, improve workflows, and maintain high levels of customer satisfaction.

Riversweeps

▪Managed escalated customer chats and resolved concerns efficiently to ensure positive customer experience. ▪Maintained and updated weekly team schedules using Google Sheets to support workforce planning and coordination. ▪Prepared and submitted daily, monthly, and year-end performance reports to support operational tracking and business reporting. ▪Conducted weekly one-on-one coaching sessions to reinforce company policies, processes, and performance standards. ▪Facilitated internal communication across teams using tools such as Facebook Messenger, WhatsApp Business, Slack, and Skype to ensure smooth workflow and issue resolution.

Riversweeps

▪Addressed player inquiries and concerns via Facebook Messenger and Gmail, ensuring timely and professional customer support. ▪Processed game credit deposits using the company’s CRM system, maintaining accuracy and proper account handling. ▪Coordinated internal communication with team members and support staff using tools such as Facebook Messenger, WhatsApp Business, Slack, and Skype to ensure efficient workflow and issue resolution.

Seamless Lingerie

▪Addressed customer inquiries across multiple platforms, including Facebook, Messenger, Instagram, and WhatsApp, ensuring timely and professional support. ▪Provided order updates and managed post-order concerns such as account updates, order modifications, replacements, shipping and tracking inquiries, refunds, and cancellations. ▪Responded to customer reviews and feedback, maintaining brand reputation and customer engagement. ▪Collaborated with internal teams and support staff using Facebook Messenger, WhatsApp Business, and Slack to ensure efficient issue resolution and workflow coordination.

Merchbar Inc.

▪Managed post-order inquiries, including exchanges, cancellations, refunds, reshipment, and product replacements. ▪Tracked shipments using carrier platforms such as UPS and USPS, providing customers with accurate delivery updates and status information. ▪Followed up with warehouse partners regarding order fulfillment and shipping concerns to ensure timely resolution. ▪Collaborated with internal teams through communication tools such as Slack and Skype to resolve customer issues efficiently and maintain service quality.

BallerTV

▪Responded promptly to customer inquiries via Zendesk through live chat and email, providing support for subscription-related concerns including exchanges, cancellations, refunds, and resubscriptions. ▪Coordinated with technical teams regarding real-time customer issues, including camera focus, game scheduling, event locations, and live score updates. ▪Collaborated with internal teams using project management tools such as Trello to ensure task completion and workflow efficiency. ▪Resolved customer complaints by coordinating with cross-functional teams via Slack and Skype to address and escalate complex issues effectively.

Jetstream APS

▪Managed medical record requests and follow-ups, ensuring timely retrieval and processing of documentation. ▪Maintained accurate client records and billing information in compliance with data accuracy and confidentiality standards. ▪Coordinated with healthcare facilities and providers to obtain and verify required documentation and ensure complete record handling.

Macy's OmniChannel

▪Managed escalated customer complaints, ensuring timely resolution and effective service recovery. ▪Processed order adjustments, including modifications, cancellations, replacements, and other service recovery solutions to maintain customer satisfaction. ▪Assisted with delivery and shipping concerns by tracking orders, coordinating updates, and providing timely status resolutions.

Macy's OmniChannel

▪Processed online purchases and reservation orders, ensuring accurate order fulfillment and timely service. ▪Managed deliveries, shipment tracking, and order status inquiries while providing customers with updates and issue resolution. ▪Handled service recovery processes, including price adjustments, order modifications, cancellations, replacements, reshipment, and up-selling of products and services. ▪Verified payment information and processed billing transactions while addressing payment-related inquiries and maintaining transaction accuracy.

Telstra

▪Assisted customers with billing inquiries by explaining charges, account balances, and payment options while identifying opportunities to recommend and upgrade products and services. ▪Processed payments and handled account-related concerns, including credit card verification, billing adjustments, payment arrangements, late fees, and complaint resolution. ▪Coordinated deliveries and monitored parcel status, providing timely updates and ensuring a seamless customer experience. ▪Delivered prompt and professional support while resolving issues efficiently to maintain high levels of customer satisfaction.

H&R Block

▪Evaluated loan applications by reviewing eligibility requirements, including income verification, credit history, and supporting documents such as tax returns. ▪Coordinated with processing officers to facilitate the approval process and ensure timely loan finalization. ▪Conducted customer satisfaction surveys to gather feedback and support continuous service improvement. ▪Collaborated with internal teams and support staff through the company's communication platform to ensure efficient workflow and issue resolution.

Telstra

▪Assisted customers with billing inquiries by explaining charges, account balances, and payment options while identifying opportunities to recommend and upgrade products and services. ▪Processed payments and handled account-related concerns, including credit card verification, billing adjustments, payment arrangements, late fees, and complaint resolution. ▪Coordinated deliveries and monitored parcel status, providing timely updates and ensuring a seamless customer experience. ▪Delivered prompt and professional support while resolving issues efficiently to maintain high levels of customer satisfaction.

Verizon

▪Assisted customers with internet service inquiries, connectivity issues, and troubleshooting, while coordinating deliveries and tracking service-related shipments. ▪Coordinated with technicians and internal teams to schedule repairs, installations, and service appointments, ensuring timely customer communication. ▪Upsold and upgraded mobile and internet plans by recommending products and services based on customer needs. ▪Provided outage updates and estimated restoration times, resolved customer complaints, and managed escalations to ensure effective service recovery and customer satisfaction.