“Project Manager | Account Manager | Customer Success | SaaS | Onboarding & Retention Specialist”

Hamid Shebly — Customer Service freelancer in Cairo

A customer success manager with 10+ years of experience helping SaaS companies and global teams enhance customer relationships, reduce churn, and drive business growth. I specialize in managing complex client accounts, delivering seamless employee onboarding and offboarding, and streamlining payroll, invoicing, and CRM operations. At WorkMotion, I handled over 50 client accounts across multiple time zones, achieving a 98% customer satisfaction rate and reducing onboarding time by 35%.