“Developing People, Driving Performance, Delivering Results for Over 20 Years”

Jernielyn Cepeda-Balbas ECE — Customer Service freelancer in Manila

I bring over 20 years of BPO experience, including leadership roles in training, quality, and operations. Throughout my career, I have developed future leaders, reduced training timelines by 30%, improved team performance through coaching, and successfully partnered with US, AU, and UK stakeholders on process improvement initiatives. I am highly adaptable, detail-oriented, and thrive in fast-paced environments where meeting deadlines and delivering results are essential.