Khawer Naseer — Customer Service in Karachi · Score 74 | LanceRank
“Enterprise Customer Success & Technical Support Specialist”
Khawer Naseer — Customer Service freelancer in Karachi
@khawer-naseerVerifiedLinkedIn-ConfirmedAvailable
Karachi, Pakistan
$25/hr
I help businesses and SaaS teams resolve complex customer, technical support and service-delivery challenges. With 20+ years of enterprise IT experience, I specialize in technical troubleshooting, customer success, incident and escalation management, SLA-driven support, documentation and process improvement.
Established — top 9% on LanceRank · 6 verified projects across 1 platform.
Verified across identity, platform, and reputation · 3 of 8 trust signals
LinkedInPlatform-ownedPlatform synced
Backed by 1 verified source
Established · proven track record
Reputation depth · 74 · Stage 3 of 5
#11 of 25 in Customer Service
#11 of 25 in Customer Service
6Projects
—Avg rating
<1yrActive
Live mirror · synced 16 days ago
Steady across the last 15 days
At a glance
Khawer Naseer is a Customer Service freelancer based in Karachi with 6 verified projects, verified Linkedin reputation, LanceRank Score 74 (Established), last updated 2026-10-23 on LanceRank.
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Score History
How the score has changed over time
8 Oct – 23 Oct
748 Oct
7423 Oct
Score is recalculated each time new platform data or reviews are processed. One snapshot recorded per day.
The proof
Verified work
1 platform · 0 reviews
No public stats available for this platform.
Verified 16 days ago
Independent signal
LinkedIn signals
6 recommendations
Imported from LinkedIn
· third-party-verified by LinkedIn
Enterprise SaaS Support | Automation Platforms | Production Support | Incident Analysis | Root Cause Investigation
I am an Enterprise Technical Support Engineer with more than 20 years of experience across IT infrastructure, enterprise software, and SaaS support.Over the course of my career, I have progressed from systems and network administration to supporting enterprise automation platforms used by global organizations. Today, I specialize in resolving high-impact production issues across RunMyJobs (RMJ), RunMyFinance (RMF), and JSCAPE in enterprise SaaS environments. Using detailed log analysis, structured diagnostics, a…
500+
Connections
751
Followers
19
Endorsements
Recommendations
Showing 3 of 6
LinkedIn user
Verified via LinkedIn
“I worked with Khawer for almost five years. When Khawer first joined the team, I was a mentor to him. He quickly learned the products our team supported and became a peer very quickly. He continued to learn and grow a…”
RECOMMENDER_SENIOR_THAN_RECOMMENDEE
LinkedIn user
Verified via LinkedIn
“I have worked with khawer , and found him highly committed , motivated and technically very sound in his field of work,”
WORKED_IN_SAME_GROUP
Experience
Customer Support Professional
Dec 2021 — Present
Redwood SoftwareVerified via LinkedIn
• Deliver enterprise technical support for RunMyJobs (RMJ), RunMyFinance (RMF), and JSCAPE automation platforms in a SaaS environment. • Investigate complex production issues us…
Founder
Feb 2020 — Present
Actuane TechnologiesVerified via LinkedIn
Founded and continue to lead an IoT-based smart home solutions company serving residential and commercial customers in Pakistan. Responsibilities include: • Designing and delive…
“I've had the pleasure of managing Khawer on our Technical Support Team, and he has consistently stood out as one of the most well-rounded and reliable people on it. Khawer built deep product knowledge that quickly mad…”
RECOMMENDER_SENIOR_THAN_RECOMMENDEE
Subject Matter Expert
Mar 2021 — Jul 2021
Aurea SoftwareVerified via LinkedIn
Provided product expertise for MessageOne solutions to internal support teams Conducted training sessions to improve technical understanding and issue resolution capability Acte…
Customer Success Manager
Sep 2019 — Feb 2020
Aurea SoftwareVerified via LinkedIn
Managed customer onboarding and ensured successful product adoption Delivered product training sessions and acted as a primary point of contact Worked closely with customers to…
Senior Enterprise Technical Support
May 2015 — Sep 2019
Aurea SoftwareVerified via LinkedIn
Handled escalated technical issues for enterprise email continuity and security platforms Performed deep technical troubleshooting in collaboration with engineering and QA teams…
