“IT Helpdesk & Customer Support Expert with 10+ years in BPO—fixing technical issues fast while delivering top-tier customer experience.”
An experienced customer support specialist focused on gaming and PC hardware solutions. Successfully delivered efficient customer service for gaming accessories through various channels [1], managed manual order processing for an AI e-commerce startup [2], and provided essential M365 admin support [3]. Proficient in hardware troubleshooting, Shopify order management, and community engagement via Discord, consistently improving customer satisfaction and operational efficiency. Skilled in order.
Rising — top 4% on LanceRank · 5 verified projects across 1 platform.
Reach out to Michael on any connected platform — or direct if available.
LanceRank Status
Multiple proofs across identity + work · 4 of 9 trust signals
#2 in Customer Service · Philippines
#2 in Customer Service · Philippines
Live mirror · synced 2 days ago
Steady across the last 1 day
At a glance
Michael Santos is a Customer Service freelancer based in Manila with 5 verified projects, verified Upwork reputation, LanceRank Score 60/100 (Rising), last updated 2026-06-02 on LanceRank.
Looking for someone else?
Browse other verified customer service on LanceRank.
One-stop online presence
The number
5 verified projects · $20K+ tracked earnings · 3,927 hours logged at 4.95/5 across 5 reviews.
6 factors weighted to 100 points · all inputs independently verified
5 verified projects · $20K+ tracked earnings · 3,927 hours logged at 4.95/5 across 5 reviews.
Very recently active, less than a year tenure.
Verified via LinkedIn + platform-ownership via extension.
Elite credential held (Top Rated Plus).
Connect LinkedIn via the extension to surface recommendations, certifications, and freelance tenure.
No passed skill quizzes yet.
Scores recalculate automatically as new verified data arrives. Higher volume of verified work, stronger badge tier, and consistent rating quality are the biggest drivers.
How the score has changed over time
Score is recalculated each time new platform data or reviews are processed. One snapshot recorded per day.
The proof
Discover
Independent trust platform. How scores work · Report this profile