“IT Helpdesk & Customer Support Expert with 10+ years in BPO—fixing technical issues fast while delivering top-tier customer experience.”
Michael Santos — Customer Service freelancer in Manila
@michael-santosVerifiedLinkedIn-Confirmed
Manila, Philippines
$12/hr
An experienced customer support specialist focused on gaming and PC hardware solutions. Successfully delivered efficient customer service for gaming accessories through various channels [1], managed manual order processing for an AI e-commerce startup [2], and provided essential M365 admin support [3]. Proficient in hardware troubleshooting, Shopify order management, and community engagement via Discord, consistently improving customer satisfaction and operational efficiency. Skilled in order.
Verified Pro — top 7% on LanceRank · 5 verified projects across 1 platform.
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Trusted Professional
Verified across identity, platform, and reputation · 3 of 8 trust signals
LinkedInPlatform-ownedPlatform synced
Backed by 1 verified source
Verified Pro · trusted by clients across platforms
Top 7% on LanceRank
Top 7% on LanceRank
5Projects
5.0Avg rating
<1yrActive
Live mirror · synced 1 month ago
Steady across the last 89 days
At a glance
Michael Santos is a Customer Service freelancer based in Manila with 5 verified projects, verified Upwork reputation, LanceRank Score 82 (Verified Pro), last updated 2026-10-14 on LanceRank.
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5 verified projects · $30K+ tracked earnings · 4,517 hours logged at 4.95/5 across 5 reviews.
6 factors weighted to 100 points · all inputs independently verified
82Total
