“Remote Customer Support & Fulfillment Ops | Salesforce, Zendesk, Shopify |”
Mugeni Mukanga — Customer Service freelancer in Nairobi
@mugenimVerifiedLinkedIn-Confirmed
Nairobi, Kenya
Project-based
Remote customer service professional with 8+ years supporting e-commerce and D2C customers across phone, live chat, and email — often concurrently. Experienced resolving order issues, refunds, and returns under tight timelines, with a track record of high CSAT and measurable retention gains. Comfortable across Shopify, Zendesk, Intercom, and Salesforce. Remote-ready across all time zones
Verified · Building
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At a glance
Mugeni Mukanga is a Customer Service freelancer based in Nairobi, listed on LanceRank. Public record shows 2 verified projects, verified Upwork reputation, last updated 2026-10-02.
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