Rolando Salac Jr — Customer Service freelancer in Philippines

InteLogix Philippines

Investigated Verizon customer accounts for potential fraud, ensuring compliance with strict security protocols. Reviewed and authenticated customer orders and credit applications with 100% accuracy, preventing unauthorized access. Conducted transaction pattern analysis to identify irregularities, reducing fraudulent activity and improving trust. Collaborated with cross‑functional teams to escalate high‑risk cases and recommend preventive measures.

IBEX Global Solutions Philippines

Provided comprehensive support for order tracking, troubleshooting, and returns across multiple channels. Boosted customer satisfaction by resolving issues quickly and gathering feedback effectively. Improved CRM processes, resulting in stronger customer interactions and fewer repeat complaints. Assisted in training new team members on customer service protocols and escalation procedures. Maintained high accuracy in documenting customer interactions, ensuring smooth handoffs between teams.

Concentrix Philippines

Handled customer inquiries via online chat with consistently high satisfaction ratings. Provided detailed product and service explanations, increasing customer understanding and retention. Diagnosed and resolved subscription and device issues, improving customer loyalty. Supported billing inquiries and account adjustments with precision and empathy. Collaborated with supervisors to identify recurring issues and propose process improvements.