Frances Louise — Customer Service freelancer in Erding

Hey there! Running a business is demanding—endless emails, customer inquiries, scheduling, and keeping everything on track. I understand how overwhelming it can be because I’ve worked with business owners and teams who juggle multiple responsibilities daily. With over 10 years of experience in customer service and virtual assistance, I am passionate about helping businesses stay organized, efficient, and customer-focused. Whether it’s managing communication, optimizing workflows, or leveraging AI tools like ChatGPT to streamline tasks, I take pride in making your workload lighter so you can focus on what truly matters—growing your business. How I Can Help Your Business - Customer support via phone, email, and chat - AI and automation expertise, including ChatGPT - Email and calendar management, data entry, and CRM updates - Process optimization using Trello, Asana, and Slack I bring strong problem-solving skills, attention to detail, and technical proficiency to enhance operations and customer experience. Skills & Tools - ChatGPT and AI automation - CRM systems (Salesforce, Zoho) - Email and calendar management - Project management tools (Trello, Asana) - Microsoft Office and Google Suite - Live chat and phone support Work Experience Operations Supervisor | Amazon – Led outbound operations, optimized workflows, and trained teams. Claims Manager | QBE Insurance – Managed claims, customer inquiries, and process improvements. Customer Service & Sales Advisor | Getting Married in Denmark – Assisted international clients with bookings and support. Education and Certifications BS in Tourism Executive MBA (In Progress) Coaching and Developing Employees Certified AI Assistant Customer Service Excellence I am reliable, detail-oriented, and experienced in AI-driven solutions. Let’s connect to discuss how I can support your business. 😊