Blessing — Customer Service freelancer in Brussels

I don’t just manage accounts, I help build scalable success systems that improve adoption, strengthen relationships, and increase Annual Recurring Revenue (ARR), especially in fast-moving startup environments. I help Saas and B2B teams grow! You want to achieve Churn reduction and proactive retention strategies? I'm here to help. I'm a Customer Success and Project Delivery Leader with 5+ years of professional experience driving retention, adoption, and operational efficiency across multiple industries. Led cross-functional initiatives that achieved 95% retention, and supported 210%+ revenue growth by aligning customer lifecycle strategy with Agile, data-informed execution. Known for partnering with Product and Operations to scale customer impact. I leverage Technology to provide solutions to client challenges. Kindly send me a message so that we can start working together. I am always online, I reply fast and ready to take on job immediately. Lists of my proficiencies with tasks are: ☆ Strategic Planning (creating success plans aligned to customer's goals). ☆ Relationship management. ☆ Effective communication (through EBRs, QBRs, Onboarding calls, Escalation management and more). ☆ Data Analysis (through product usage monitoring, adoption rates, health scores and more). ☆ Business acumen (Understanding customer's KPI and how our product drives their ROI) ☆ Communicating, tracking and managing sales activities. ☆ Staying updated on industry trends. My services and skills includes: • Customer Success • Customer Support • User Onboarding • Account Management • SaaS Support • Email Support • Live Chat Support • CRM (Zendesk, Intercom, HubSpot among others) • Help Desk • Product Support • Email Management • Data Entry • Calendar Management • Other Computer-related tasks • Ability to improve workflows remotely Tools: • Google Suite • Microsoft Office • Slack • Airtable • Asana • ChurnZero • Gainsight • Jira • Trello • HubSpot • Zendesk • Intercom • Freshdesk • Canva • Flodesk I am a fast learner and open to learn new tools if the one you use is not among the above list WHY SHOULD YOU HIRE ME? • I give impressive services. • I am a fast learner when taught new things. • Results, not responsibilities. • Independent task management. • Tool proficiency. • Clear communication. • I pay high attention to details and you can trust me to carry out a good quality job. • I am a great communicator which adds a huge plus. • I have an equipped working environment. You should hire a TOP-RATED PLUS FREELANCER like me with a 100% Job Success Score and with a track record of rendering 5-star services to business owners like you. Kindly send me an invite so that we can interact further. Your success is my business! I look forward to working with you.