Jan — Customer Service freelancer in Balamban

💯 Job Success Score 💼Game Support 💼Fraud Analyst 💼Game Operations 🎯Dedicated Customer Service Specialist 💼5 years of experience in the BPO industry 💼3 years of experience as a Freelance Customer Service Rep I pride myself on providing first-class customer experiences. I excel in communication across multiple channels, including: ⭐Phone ⭐Chat ⭐Email I am committed to delivering exceptional service by maintaining professionalism, patience, and a customer-centric approach. My goal is to build strong relationships with your clients and help drive customer satisfaction. CORE SKILLS: 📌Positive under pressure: Able to remain calm and efficient in fast-paced, high-stress situations. 📌Time management: Prioritize tasks effectively to meet deadlines. 📌Multi-tasking: Handle multiple requests simultaneously without compromising quality. 📌Excellent communication: Clear, concise, and empathetic communication with customers. 📌Conflict resolution: Able to de-escalate tense situations and resolve conflicts effectively. 📌Active listening: Fully engaged and attentive when understanding customer needs. 📌Team collaboration: Work seamlessly within team environments to achieve shared goals. 📌Adaptability: Eager to learn new skills and systems to stay ahead in customer care. RELEVANT EXPERIENCE: 1. Tech Support - Telstra ADSL Internet (Australia) ✔️Resolve customer issues quickly and efficiently while maintaining high service standards. 2. Pharmacy Support - US-based Pharmacy Personnel ✔️Assist with the submission of claims for patients, ensuring accuracy and timely resolution. ✔️Research patient formulary and verify eligibility. ✔️Troubleshoot rejected pharmacy claims. 3. Google Play Support ✔️Provide troubleshooting assistance for: ✔️Google Play app and purchase issues ✔️App\u002Fgame technical problems ✔️Account recovery and payment\u002Fsubscription issues ✔️Process escalations and manage refunds and cancellations. ✔️Resolve customer complaints professionally, ensuring satisfaction. 4. E-Commerce Customer Service (US-based Poker Tables) ✔️Confirm orders and offer upselling recommendations for product customizations. ✔️Obtain customer approval for customized orders before shipping. ✔️Provide order updates and progress reports. ✔️Generate customer reviews to enhance brand credibility. 5. Mobile Game Customer Service ✔️Respond to player inquiries and complaints through Zendesk, offering timely solutions. ✔️Troubleshoot and resolve technical issues within the game. ✔️Investigate discrepancies and send missing in-game resources via Mixpanel. ✔️Process refund requests and escalate as needed. ✔️Educate players on game mechanics, features, and upcoming events. Why Choose Me? I am excited to collaborate with new clients and deliver exceptional customer service. Whether you need someone who can handle complex technical support or provide thoughtful, personalized customer care, I am ready to assist. Let’s work together to enhance your customer relationships and build loyalty. Feel free to reach out to discuss how I can contribute to your business!