Hugo — Translation freelancer in Covilha

⭐ Top-Rated Multilingual Professional | 13+ Years Experience Hello! I’m Hugo, a multilingual Customer Support Specialist, Translator, Proofreader, Transcriptionist, and Portuguese Voice-Over Artist with 13+ years of professional experience across international companies and fast-paced environments. I help businesses communicate clearly, support customers efficiently, and sound professional in multiple languages. 🌍 Languages I work with Portuguese (European 🇵🇹 & Brazilian 🇧🇷) Spanish English 💼 What I can help you with ✅ Customer Support & Customer Success Email, chat, and phone support CRM-based support workflows Technical Level 1 & Level 2 support SaaS, e-commerce, and ISP customer support Calm, empathetic handling of complex customer issues ✅ Translation, Proofreading & Transcription Accurate and natural translations (not literal) Proofreading with focus on clarity, tone, and fluency Audio & video transcription (clean or verbatim) Localization for European & Brazilian Portuguese ✅ Portuguese Voice-Over (Portugal) Native European Portuguese voice Clear, neutral, professional tone Ideal for: Explainer videos E-learning Corporate videos YouTube & ads ✅ Video Editing (Support Skill) Editing with Adobe Premiere and Edius Basic post-production and clean cuts 🏆 Professional Background 9 years as a multilingual CSR in international e-commerce 7 years in Portuguese\u002FSpanish call centers (CSR + Level 1 ISP support) 21 years in a software house providing 1st & 2nd level technical support Experience supporting medical software solutions (Delphi & MySQL environments) This background allows me to understand both customers and systems, which is a huge advantage for technical and support-heavy projects. ⭐ Why clients choose me ✔ Native-level fluency in multiple languages ✔ Professional, reliable, and detail-oriented ✔ Strong communication and fast response time ✔ Proven Upwork track record ($100K+ earned) ✔ Long-term collaboration mindset 📩 Let’s talk! If you need someone reliable who understands language, customers, and technology — I’m ready to help.